One Shoe (part of iO)

My DHL parcel: The new standard for shipping

DHL Parcel Web Application

My DHL Parcel is an extremely user-friendly web application based on the latest technology for sending large numbers of business shipments.

Intuitive tooling

The world of logistics and package transport is becoming more and more intense and complex because of the growth in e-commerce. Previously, DHL Parcel had a wide range of tooling for webshops and companies that send a lot of packages and pallets. Our challenge was to develop a solution that would let all the existing DHL products be integrated into a single user-friendly shipment service, so that business dispatchers would be able to ship large numbers of packages easily.

Easy processing of shipment

My DHL Parcel means you no longer have to know the ins and outs of the various services offered by DHL Parcel. The system chooses the right service and arranges the invoicing itself. This gives users a fast, simple and intuitive way of creating, processing and tracking large numbers of shipments:

  • Configure the whole shipment in just a few clicks
  • The right product is linked to a shipment automatically
  • Select extra services directly (delivery locations, insurance)
  • Prepare multiple shipments at the same time
  • Print labels
  • Plan pickups
  • Address book management
  • Set up account structures and multi-level organization structures
  • Give user feedback (Usabilla)
  • Track & Trace
  • Extensive reporting options
  • Personalized settings

Improve efficiency and quality in one go

The biggest success factor is that the shipper isn’t hindered by the huge number of underlying functionalities: we've succeeded in simplifying the tasks in the application, optimizing user flow and minimizing the number of key screens to a single page.
Compare that to the old tool IntraShip, which had four screens for making your package. My DHL Parcel has just a single page for the whole dispatching process. The time gains are massive. Where an experienced IntraShip user needed a minute to book in a shipment, it can be done in half the time in My DHL Parcel.

Based on the latest technology

This high-quality digital service puts DHL Parcel in the vanguard for the sector, in terms of customer focus, the high degree of self-service and the technology used. My DHL Parcel is a single-page application, developed using the latest techniques such as the AngularJS JavaScript Framework based on Google Material Design, the Google design philosophy for an optimum user interface.

  • Lovie Award logo
    Winner 'Best use of Digital in Transport Sector' 2018
  • Lovie Award logo
    Winner 'Best Web Service & Application' & 'Best Structure/Navigation' 2018
  • Communicator Award logo
    Winner 'Excellence in User Experience Design' 2018
  • Digital Impact award logo
    Winner 'Best Transport Website', 'Best UX' & 'Best Webapplication' 2018

An impressive result

Use of My DHL Parcel has grown spectacularly with respect to the old tooling: less than twelve months after launch, 37% of the overall volume of shipments is sent using My DHL Parcel. My DHL Parcel processes 75,000+ shipments every week, booked in by over 6,000 active users.

+ 12 %Increase of daily shipments
6000+Active users
-25%Decrease of helpdesk questions
50%Increased efficiency of making a shipment


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